Installation and Setup
Spare Parts Support
Pol-Sanat-Felez has foreseen a set of actions to achieve its goal of creating the highest value and best after-sale services for the hoists sold to the customers.
The main target of the company is to manage the supply of equipment and closely pay attention to the training process of all personnel to increase the quality of all infrastructure leading to better after-sales services and higher customer satisfaction.
It is noteworthy to mention that due to the association with Samsung Co. in South Korea and the privilege of being the exclusive representative and distributor of products of this company in Iran, all spare parts are imported by Sam-Afraz-Mehvar and have at least 10 years of after-sales guarantee. We will make sure to provide all necessary parts whenever needed.
Guarantee And After-Sales Services
Nowadays, one of the main duties of importing companies is to provide a high-quality after-sales service.
Therefore, Pol-Sanat-Felez accepts the duty to take care of possible accidents to ensure the safety of its customers.
Guarantee properties:
- Speed in taking care of tasks
- Providing the necessary spare parts
- Providing only the original products
- Providing a satisfying after-sales service after the guarantee ends
- Maintaining systems based on technical and scientific standards
Consultancy
We are aware that not all experts have the full knowledge and expertise in this industry, therefore we offer free-of-charge consultancy in this professional area to our customers.
This includes our best offers which will be made after carefully analyzing the project circumstances. Our expert and professional engineers help employers to run their projects with the lowest possible costs and high efficiency.
currently offers the following consultancy
- Selecting the type of hoist and the winch (lift)
- Tutorial of how the system works
- Operation process of Overhead, Gantry, Jib, and other special types of hoists.
- Technical consultancy and tutorials of system maintenance.
System Inspection and Maintenance
Hoists are among the most widely used tools in the industry and civil operations, which must not have any operational problems and failures to be able to perform efficiently all the time. All the hoists must be inspected in a specified time interval due to safety reasons. The technical and safety inspections are done between certain time intervals which can be daily, monthly, and yearly.
The safety inspection is of high importance for employers and inspectors, meaning that only if a hoist is inspected and has no safety problems, can it be operational. Hoists that are checked and have no issue receive a health certificate. Only the hoists with this certificate are allowed to continue operation.
The inspection group of Pol-Sanat-Felez is ready to provide all services related to testing and inspection of the hoists. Some of the Samsung hoist inspection instructions and elevator manuals and are available in the “download” section.